State Care Solutions - Main Office

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's care plans provided staff with the information they needed to support people and to understand their preferences and choices. However, staff would benefit from some information about people's risks and management of homely remedies (over the counter medicines) such as creams.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were safely recruited and supported by the registered manager. The registered manager was sourcing additional practical training to supplement staff's eLearning training and was implementing competency assessments to check staff practices.

Systems were in place for people to raise concerns and for the registered manager to receive feedback from people who used the service. This enabled them to monitor the quality of the service being provided to people.

The provider planned to review their quality assurance systems, policies and business contingency plan to ensure they had clear systems in place to safely manage and monitor the service before it expanded. The service does not currently support autistic people and people with a learning disability. However, we have signposted them to current guidance and the principles of Right support, right care, right culture when supporting people with a learning disability.