Option Care Ltd
- Home care
- Dementia care
- Registered since 2018
- Gloucester, Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
15 of 114
rated home care services in Gloucestershire are rated Requires improvement, like this one.
Option Care Ltd: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: State Care Solutions - Main Office (Good, less than 0.1 miles away) and Carmel Care Gloucester (Good, less than 0.1 miles away).
Nearest home care services:
- – Collens Healthcare Ltd Not yet rated, less than 0.1 miles away
- – New Hope Care Gloucester Not yet rated, less than 0.1 miles away
- RI Posa Care Solutions Limited Requires improvement, less than 0.1 miles away
- – Royah Care - Main Office Not yet rated, less than 0.1 miles away
- G State Care Solutions - Main Office Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 March 2026 (assessment visit 18 November 2025). Quoted under the Open Government Licence.
Date of assessment: 10 December to 23 December 2025. A comprehensive inspection was commenced due to stakeholders sharing concerns of a safeguarding nature. Option Care Ltd is a care at home service registered to provide support to older people, younger adults, children, people living with dementia, a mental health need, a sensory impairment, a physical disability and/or people with a learning disability or an autistic person. There were 61 people receiving the regulated activity of personal care at the start of the inspection.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided.
Due to the service supporting people with a learning disability and/or autistic people, the CQC’s guidance ‘Right Care, Right Culture, Right Support’ was considered as part of this inspection.
Staff provided consistently positive feedback about the provider and the quality of care provided by Option Care Ltd. One staff member said, “Option Care prioritises compassion, dignity, respect, person-centred care, safety and empowering independence. The mission is to provide high-quality personalised care that improves lives.”
The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There were systems and processes in place to administer medicines safely however, staff were not always following them and therefore they were not always effective in ensuring safe management of medicines.
We received mixed feedback from people and their relatives about their care calls. We reviewed the providers call time data which corroborated these concerns. We found a number of occasions where staff had arrived late or not stayed for the full duration of people’s care visits.
We received mixed feedback from professionals about their experience of working with Option Care Ltd. The provider was currently working with one local authority to address and respond to concerns across multiple areas of the service. We had received positive feedback from some professionals who told us they had now seen improvements in the service in response to the concerns.
Whilst leaders had some knowledge and understanding of the issues and priorities within the service, oversight and governance of the service was not always effective. Governance systems were not always effective in identifying and addressing risks, and the systems had failed to identify the concerns we found during this inspection.
This inspection found the provider to be in breach of the legal regulation relating to good governance.
The provider was responsive to all issues raised during this assessment, and the leadership team put immediate measures in place to make improvements where they agreed there were shortfalls.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to good governance at the service.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to good governance at the service.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 25 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 March 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 25 March 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 25 March 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Queen Blessing Peace Muponda
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 26 November 2022. Latest assessment published 25 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Option Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09596910 (opens Companies House)
Option Care Ltd runs 2 services, all in the South West. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Option Care Ltd
- – Option Care Devon Not yet rated. Home care, Devon
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Option Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Option Care Ltd.
- When was Option Care Ltd last inspected?
- The Care Quality Commission's latest rating for Option Care Ltd was published on 25 March 2026.
- Who runs Option Care Ltd?
- Option Care Ltd is run by Option Care Ltd. It runs 2 services, all in the South West.
- What is Option Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 March 2026.
Contact
- Phone
- 07789 475993
- Address
- Conway House, 31 Worcester Street, Gloucester, GL1 3AJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: State Care Solutions - Main Office (Good, less than 0.1 miles away) and Carmel Care Gloucester (Good, less than 0.1 miles away).
Nearest home care services:
- – Collens Healthcare Ltd Not yet rated, less than 0.1 miles away
- – New Hope Care Gloucester Not yet rated, less than 0.1 miles away
- RI Posa Care Solutions Limited Requires improvement, less than 0.1 miles away
- – Royah Care - Main Office Not yet rated, less than 0.1 miles away
- G State Care Solutions - Main Office Good, less than 0.1 miles away