REXD Corporation Limited t/a Caremark (Cheshire West & Chester)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.

Right Care: People received person-centred care to meet their needs and wishes which was delivered by trained and competent staff. People told us they were treated with kindness and respect by staff and that their dignity was maintained.

Right Culture: The service was well-led and staff felt well supported by the management team. There was a positive culture with focus on person-centred care that helped to improve people's lives. The service worked in partnership with other professionals and organisations to promote good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 21 July 2021 and this is the first inspection.

The service was previously registered under the name Caremark (Cheshire West and Chester) at a different address. The last rating for that service was Good (published 22 March 2019).