Specialist Support Services for Younger Adults with Disabilities West

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Peoples experience of using this service and what we found The service was providing personal care into seven supported living properties in addition to domiciliary care. We raised this with the provider, who has since applied to CQC to add this service type to their registration.

Risks to people had not been consistently assessed. We identified one person who was at increased risk when in the community, the person's care records did not provide staff with clear direction of how to reduce the risks.

People were supported to keep safe by the provider's systems. Accidents and incidents were reviewed and monitored. People received their prescribed medicine safely from trained and competent staff.

People and their relatives told us staff treated them well. One person told us "[Staff] are respectful, they help me to look after my things, they are very nice and kind." A relative told us "The staff are lovely, friendly, understanding and cooperative."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The registered manager and staff team promoted a positive culture, they provided personalised care and support to meet Peoples chosen outcomes. People and their relatives where appropriate had been involved in creating and developing their care plans which promoted peoples

choices, preferences and independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk