Reablement West

Needs were assessed prior to people receiving support and their independence was promoted. Staff were skilled and received the training they required to fulfil their roles. They received regular supervision to develop their roles. People were supported with their meals and to maintain a balanced diet where needed. Referrals were made to health professionals and the service liaised closely with other social care and health professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the providers policies and systems supported this practice.

Staff were empathetic, kind, caring and respectful. Care was provided in a dignified and respectful way. People and their relatives were listened to and were able to make decisions about the care and support they needed.

People received person-centred care. People were able to make choices about the way they wanted their care to be provided and encouraged to do things for themselves to remain as independent as possible.

A complaints policy and procedure was in place so any complaints could be dealt with appropriately. People felt able to raise concerns with staff and management if needed. The registered manager had a good understanding of the regulatory requirements of their role.

Relatives of people told us they felt the service was well managed, and communication was good. Systems were in place to monitor and check on all areas of the service.