Marchwood Close

• The Care Quality Commission (CQC) only inspects the service being received by people provided with personal care; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection four people were receiving personal care.

People's experience of using this service: • The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways: Promotion of choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

• People using the service told us they felt safe with the staff that supported them. Risks associated with people's care needs were managed safely and reviewed regularly. Where the service took on the responsibility for administering medicines, they were managed safely.

• Staffing arrangements ensured people received person centred support from a consistent team of staff.

• People received care and support from staff that treated them with kindness and respect. Staff received appropriate training and support to enable them to perform their roles effectively.

• People were involved in developing their care plans. They were personalised to meet people's individual needs and updated regularly.

• Staff demonstrated their understanding of the Mental Capacity Act, 2005. They gained people's consent before providing personal care and support.

• Systems were in place to monitor the quality of service and action was taken where areas for improvement had been found.

More information is in the full report.