Ryan's

Mitigating known risks to people had not been consistently recorded. Strategies put into place to the reduce the risk of harm to the person had not always been recorded.

Care plans did not always contain sufficient or factual information. Records of when support was offered or completed with a person were not consistently completed.

Oversight of the service required improvement. Audits were not always effective in identifying when records were incorrect or incomplete.

People were protected from the risk of abuse. Systems and processes were in place and staff were trained and understood safeguarding procedures. People told us they felt safe.

People were supported by staff who knew them well, had appropriate training and who had been safely recruited.

People were protected from risks of infection. Staff wore appropriate Personal protective equipment and received training in infection prevention and control.

People were supported to access healthcare services as required. The registered manager made referrals to healthcare professionals as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were happy with the care and support they received. People told us staff were kind and responsive to their needs and staff respected their dignity and privacy.

People and their relatives were involved in the care planning process. People were supported to maintain

relationships that were important to them.

Staff communicated with people in their preferred method. People were able to feedback their views on the service. People, relatives and staff all knew how to complain and felt listened to by the registered manager.

The registered manager was open to feedback and was committed to improving care. Staff and management worked in partnership with others to learn and improve.