Northampton
- Home care
- Dementia care
- Registered since 2017
- Overstone, West Northamptonshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 84
rated home care services in West Northamptonshire are rated Requires improvement, like this one.
Northampton: inspection record
Rated Requires improvement in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Marchwood Close (Good, 0.2 miles away) and Royton Limited (Good, 1.3 miles away).
Nearest home care services:
- G Marchwood Close Good, 0.2 miles away
- – JPP 24-7 Healthcare Ltd Not yet rated, 0.5 miles away
- RI Ryan's Requires improvement, 0.9 miles away
- – Flourish Healthcare Limited Not yet rated, 1.2 miles away
- G Royton Limited Good, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 24 January 2020. Quoted under the Open Government Licence.
'Northampton', also known as Deep Heart Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection two people were receiving personal care.
What inspectors found
People's needs had been assessed prior to receiving care, however some care files lacked the information required or contained incorrect information. Risk assessments had been completed, but some lacked the information required, however staff knew people well and understood their needs.
Read the rest of CQC's summary
People were supported by staff who treated them with kindness and respect. Staff knew how to identify and raise any safeguarding concerns. People told us staff were caring, kind and compassionate and that they felt safe with staff.
The provider had not always followed safe staff recruitment procedures in relation to references. Staff had Disclosure and Barring Service checks completed before they started working for the company. Staff received training and support to ensure they could do their roles.
Staff supported people to access healthcare when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems and processes were in place to investigate any concerns or complaints raised, however there had been no complaints made at the time of inspection.
Basic audits were completed; however, they had failed to identify some of issues raised on inspection.
Questions to ask the service
- Safe was rated Requires improvement on 24 January 2020. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 24 January 2020. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 24 January 2020. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 24 January 2020. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Deep Heart Care Ltd
- Ownership type
- Organisation
- Companies House number
- 9605956 (opens Companies House)
Deep Heart Care Ltd runs 2 services in England, 1 of them in the East Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Deep Heart Care Ltd
- G Deep Heart Care Wiltshire Good. Home care, Wiltshire, South West
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Northampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Northampton.
- When was Northampton last inspected?
- The Care Quality Commission's latest rating for Northampton was published on 24 January 2020.
- Who runs Northampton?
- Northampton is run by Deep Heart Care Ltd. It runs 2 services in England, 1 of them in the East Midlands.
- What is Northampton's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 January 2020.
Contact
- Phone
- 01604 670036
- Address
- 26 Middlemore, Southfields, Northampton, NN3 5DE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Marchwood Close (Good, 0.2 miles away) and Royton Limited (Good, 1.3 miles away).
Nearest home care services:
- G Marchwood Close Good, 0.2 miles away
- – JPP 24-7 Healthcare Ltd Not yet rated, 0.5 miles away
- RI Ryan's Requires improvement, 0.9 miles away
- – Flourish Healthcare Limited Not yet rated, 1.2 miles away
- G Royton Limited Good, 1.3 miles away