Riann Care
- Home care
- Dementia care
- Registered since 2013
- Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
This month
The latest rating was published.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Riann Care: inspection record
Rated Requires improvement in October 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Wessex Regional Care Domiciliary Service (Good, 0.9 miles away) and Ravenscroft House (Good, 1.6 miles away).
Nearest home care services:
- G Wessex Regional Care Domiciliary Service Good, 0.9 miles away
- G Ravenscroft House Good, 1.6 miles away
- G We Care Together Southampton Good, 1.8 miles away
- G Brighter Care Agency Limited Good, 1.9 miles away
- – Bountiful Care & Support Services Limited Not yet rated, 2.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 October 2026 (assessment visit 19 May 2026). Quoted under the Open Government Licence.
Date of assessment: 20 May to 05 June 2026. The service is a care at home service. Not everyone using the service received the regulated activity of personal care. At the time of the assessment, the provider supported 25 people with personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We carried out this assessment in response to a review of information held about the service. At this inspection we found breaches of the regulations relating to safe care and treatment and good governance.
The provider did not always fully assess or mitigate risks to people, medicines were not always managed safely, and lessons were not always learned when things went wrong to reduce the risk of recurrence. Governance processes were not effective, which meant shortfalls were not always identified or acted on.
The provider had a person-centered approach, treated people with kindness and compassion and staff knew people well and treated them as individuals. People were involved in their care and felt able to speak up. Leaders and staff were passionate about their roles and spoke about people fondly and with compassion.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of the regulation in relation to safe care and treatment.
-
Effective
Good
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant the management and leadership was inconsistent.
The service was in breach of the regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 7 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 October 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Lorraine Ive
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 7 October 2023. Latest assessment published 7 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Riann Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07923399 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Riann Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Riann Care.
- When was Riann Care last inspected?
- The Care Quality Commission's latest rating for Riann Care was published on 7 October 2026.
- Who runs Riann Care?
- Riann Care is run by Riann Care Ltd.
- What is Riann Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 October 2026.
Contact
- Phone
- 023 8112 0020
- Address
- 30 Station Road, Netley Abbey, Southampton, SO31 5AF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Wessex Regional Care Domiciliary Service (Good, 0.9 miles away) and Ravenscroft House (Good, 1.6 miles away).
Nearest home care services:
- G Wessex Regional Care Domiciliary Service Good, 0.9 miles away
- G Ravenscroft House Good, 1.6 miles away
- G We Care Together Southampton Good, 1.8 miles away
- G Brighter Care Agency Limited Good, 1.9 miles away
- – Bountiful Care & Support Services Limited Not yet rated, 2.1 miles away