We Care Together Southampton

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were assessed and care plans devised to provide them with person-centred care support. People received appropriate assistance with meals and drinks and to access healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and respectful when speaking about people and feedback from people and relatives echoed this. Staff promoted people's dignity and respect.

Support plans were person-centred and contained sufficient information to ensure people received their care in the manner they wanted. An electronic care system ensured updates in care panning were shared quickly among staff. Information was available in some different formats to aide understanding but this could be further developed.

The registered managers were accessible to their teams and encouraged staff to develop skills in order to progress within their work. The management team completed regular audits to ensure the quality of the service and identify areas for improvement. The provider forged positive working relationships with some health and social care professionals and had worked closely with community nursing teams to support the recovery pf pressure wounds.