Wellington Care Head Office

People received safe care. Care plans and risk assessments were in place and regularly reviewed. Medicines were managed safely. There were enough safely recruited staff who had the knowledge and skills to support people. Environments were safe, and infection control practice was well managed. There were processes in place to encourage a positive learning culture.

People’s needs were assessed, and their care was delivered in line with this. People’s specific health needs were considered, and staff worked alongside professionals to ensure people’s needs were met. The principles of Mental Capacity Act were followed.

People were supported in a kind and caring way by staff they liked and felt comfortable with. People received care and support which met their needs and abilities, and the service involved them in making decisions about their care and support needs.

Staff worked in a person-centred way and policies and procedures supported this. The leadership team and staff sought feedback from people regularly. People knew who to contact and raise concerns if required. The service made every effort to make sure the service was accessible, and that outcomes were the same for all people.

The leadership team were capable and committed to working hard to improve morale and culture. The registered manager led by example and strove to continuously learn and improve the service. They had a positive vision for the service which was supported by staff. The registered manager was aware of their legal responsibilities and had a good understanding of risk. There were effective governance procedures which ensured the service was managed safely.