Trinity Healthcare Limited

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff continued to protect the person from avoidable harm and abuse by assessing risks and using appropriate strategies to minimise them. Staff had the skills and knowledge to identify and address safeguarding concerns and manage the risks of infection. Staffing levels were appropriate to meet the person's needs and recruitment processes ensured only suitable staff were employed. The person received their medication as prescribed.

Staff assessed the person's needs and put plans in place so they could provide consistent care. Staff received relevant training and supervision, which ensured best practice was embedded. The person was supported to have meals of their choice and their health needs were met. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind, caring and supported the person through emotionally difficult times and helped them maintain important relationships. The person's independence was promoted and their privacy and dignity was respected. The person was supported by staff with similar interests who worked flexibly to meet their needs.

The person received their care in the way they wanted. Staff respected the person, challenged discrimination and helped them engage in a wide variety of activities in the local community. Care plans were person-centred and were reviewed and updated as the person's needs changed. Staff sensitively supported the person to discuss their end of life wishes. The complaints procedure had been adapted to enable the person to raise concerns.

An open and honest culture was in place and staff worked to ensure the person had a good quality of life. The provider continued to use quality assurance systems to monitor and address any quality shortfalls. The person was included in how to improve the service.

Further information is in the detailed findings below

The five questions we ask about services and what we found