Helping Hands Darlington
- Home care
- Dementia care
- Registered since 2021
- Central Darlington, Darlington, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 18
rated home care services in Darlington are rated Good, like this one.
Helping Hands Darlington: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Chinite Home Care Darlington and Northeast Good, less than 0.1 miles away
- G Firstpoint Homecare Darlington Good, less than 0.1 miles away
- G Darlington Borough Council In House Home Care Good, 0.3 miles away
- G Careline Homecare Darlington Good, 0.4 miles away
- G Heritage Healthcare North East Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 15 July 2022. Quoted under the Open Government Licence.
Helping Hands Darlington is a service providing personal care to people living in their own homes. At the time of our inspection there were 22 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and relatives, we spoke with gave positive feedback about the service and the staff team. One person told us, "I'm very satisfied with the service. Staff seem capable and caring."
Read the rest of CQC's summary
People had person centred care plans which were created from holistic assessments of people's needs. Risks people may face were fully identified and mitigated. Appropriate checks were completed prior to staff being employed to work at the service. Medicines were administered safely. Staff adhered to Covid-19 procedures.
People were supported by a regular staff team who had the relevant training and qualifications to safely support people. People told us having consistent staff meant that they built relationships and staff knew their needs well. There were enough staff to safely support people. People received timely care and were never left without the support they required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received a caring service from staff who respected them as individuals and supported them with dignity. Staff encouraged people's independence and helped people to maintain social relationships. People were involved in planning their care and in decisions about how this should be delivered on a day to day basis.
The service considered people's wishes, preference and life experiences. The service was tailored around these. People and relatives told us they could raise concerns and that the management would resolve any issues.
The registered manager and key staff demonstrated a passion for the service and commitment to the service's ethos of 'Kindness'. Staff spoke positively about the level of support and recognition they received and told us they felt valued in their work. The quality and assurance systems in place allowed for effective monitoring of the service by the registered manager and provider. There was a drive to continually improve and robust systems to collect information and learn from feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Anne Vendy
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 7 of them in the North East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Darlington Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Darlington Borough Council
- Ask for a care needs assessment
- Phone: 01325 406111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Darlington Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Darlington provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Darlington.
- When was Helping Hands Darlington last inspected?
- The Care Quality Commission's latest rating for Helping Hands Darlington was published on 15 July 2022.
- Who runs Helping Hands Darlington?
- Helping Hands Darlington is run by Midshires Care Limited. It runs 151 services in England, 7 of them in the North East.
- What is Helping Hands Darlington's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 July 2022.
Contact
- Phone
- 07436 372877
- Address
- Business Central, 2 Union Square, Central Park, Darlington, DL1 1GL Map (opens Google Maps)
Compare nearby
- G Chinite Home Care Darlington and Northeast Good, less than 0.1 miles away
- G Firstpoint Homecare Darlington Good, less than 0.1 miles away
- G Darlington Borough Council In House Home Care Good, 0.3 miles away
- G Careline Homecare Darlington Good, 0.4 miles away
- G Heritage Healthcare North East Good, 0.4 miles away