Helping Hands Cheadle

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received their medicines safely. Staff received appropriate training on the safe administration of medicines. People were well protected by effective infection prevention and control measures.

There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people's safety were assessed and strategies were put in place to reduce the risks.

The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. Enhanced bespoke clinical training was available to staff when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was responsive and flexible, adapting to people's changing needs. Staff understood people's communication needs, so information was shared in an accessible way. The provider responded openly to complaints, using the information to drive improvement. Staff supported people with end-of-life care, to ensure a dignified death.

There were effective systems in place to monitor the quality of the service provided to people which ensured good governance. Technology was used effectively by the provider to ensure people were informed promptly about potentially missed or late calls.