Bridgegate Care

The providers systems and processes had not always effectively monitored the quality of the service being provided. Audits undertaken to monitor the quality of care provided had not always identified issues needing improvement.

There were sufficient staff to meet people's needs. People told us they felt safe and ensured they were safeguarded from harm. People and family members spoke of the reliability of the service. People received the support they required with their medicines. Staff worked consistently with the providers policy and procedure for infection prevention and control.

People's needs were assessed and kept under review and reflected all aspects of people's care. People, and family members contributed to the assessment process. People's health care needs were recorded, and staff liaised with health care professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and family members spoke of the kind and caring approach of staff. People and family members said they were involved in decisions about their care, and their views were respected by staff. The registered manager and staff had received compliments as to the quality of the care provided, which included comments about the caring approach of staff.

People and their relatives were aware of how to raise a concern. They were confident any issues raised would be swiftly and effectively followed up and acted on.

Staff were supported through ongoing monitoring and good communication, which ensured information

was shared in a timely manner to support in the delivery of personal care.

People's views and that of family members and staff were sought through surveys, which were analysed and used to identify if improvements were needed.