Nottingham Mencap Short Breaks Service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care within their own home. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People had a choice about how they wanted to be supported and communicated with. Staff were matched with people so that they formed a good relationship which built up trust.

Staff enabled people to access specialist clubs and social groups where they could enjoy activities with other young people.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Care People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood and responded to their individual needs.

Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise

and report abuse and they knew how to apply it.

People could take part in activities and pursue interests that were tailored to them.

Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.

Staff turnover was low, which supported people to receive consistent care from staff who knew them well. This meant people received compassionate and empowering care which was tailored to their needs.