Alcedo Care Greater Manchester

Right Support People told us they received the support they wanted and needed and felt safe with staff. Support was monitored and reviewed to ensure people's current and changing needs continue to be met. Where people received support with their prescribed medicines this was managed safely. Peoples social and emotional needs were considered to help promote their health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People told us staff upheld their privacy and dignity, providing compassionate care and support. Thorough assessments and care plans provided detailed information to guide staff. The complex care team provided additional support and guidance, so people's additional clinical needs were safely met. Good staffing levels were maintained offering continuity and reliability in support. Staff were appropriately recruited and completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the management team.

Right culture Robust systems were in place to monitor and review the quality of the service, this included feedback from people and their families. The management team promoted a positive culture with a clear vision and values. Staff were aware of their responsibilities to report any concerns and were confident these would be acted upon. Any issues were reviewed to help inform on-going learning and improvements to the service.