Carelife

People's experience of using this service was positive. Staff arrived on time and supported them in ways which met their needs and preferences. People could be supported eating, drinking and taking medicines, where this formed part of their care plan. People and their relatives confirmed their privacy and dignity was respected. People, their relatives and staff gave us positive feedback about the way the service was managed. People were well treated by staff who cared about them.

The registered manager visited people to assess their needs before offering to provide a service. Risk assessments were in place which identified where people were at risk, and steps staff should take to reduce these. Risk assessments considered people's healthcare needs and the environment they lived in. The provider had policies and procedures in place designed to protect people from the risk of harm and abuse. The registered manager liaised with health and social care professionals where necessary.

People had care and support plans in place which detailed the support staff provided and how people would like their needs met.

The provider had a complaints procedure in place. People were provided with information about how to complain in the service user guide, if they had any concerns or feedback about the care they received.

The registered manager understood their role in managing the service and had systems in place to ensure the service ran smoothly. The registered manager involved people using the service by contacting them to seek their views about the service they were receiving.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People received care and support which was person-centred and promoted their dignity, privacy and human rights.

The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident and empowered lives.