Highlands Care Solutions

The provider fostered a learning culture, actively seeking feedback and making improvements. People, families, and staff felt confident raising concerns and were assured the provider listened and acted. The service maintained safe systems, working with individuals and healthcare professionals to manage care transitions and risks. Safeguarding remained a priority, with policies protecting individuals while promoting independence. Risk assessments guided staff in supporting people with complex health conditions.

Safe environments were upheld through effective use of technology and equipment. Staff received comprehensive training. Workforce development included lived experience training which enhanced staff’s understanding of people’s needs.

Care remained effective, with holistic assessments and regular reviews reflecting people’s individualised needs. Staff supported people in maintaining health and independence, collaborating with healthcare professionals to ensure positive outcomes for people.

A culture of kindness, inclusion, and respect was promoted within the service which supported person-centered care. While staff felt supported, some concerns about scheduling were raised, which leaders were aware of and had taken action to address.

Governance was largely effective, with a minor shortfall in recruitment oversight promptly rectified and action taken to reduce risk of recurrence.

The provider maintained strong leadership, fostering an inclusive and collaborative environment where staff felt valued and supported.

The provider engaged proactively in partnership working, ensuring care was well-coordinated and responsive to individual needs. Professionals reported positive collaboration, reinforcing safe, person-centered care.

We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it. We found people received care and support in accordance with the principles of this guidance.