Care Solutions Direct Head Office

We assessed all 8 quality statements within the safe key question which has been rated Good. This meant people were safe.

Preservice assessments, risk assessments and care plans were in place. Where we identified additional detail was required the service manager agreed to add this to care plans. Care staff received appropriate recruitment, training, support and supervision. Medicines and infection prevention measures were well managed. There was a learning culture whereby any accidents or incidents were fully investigated and measures taken to reduce the likelihood of repeat events.

We assessed all 6 quality statements in the effective key question which has been rated good. This meant people were receiving effective care which met their needs.

People’s needs were assessed and care plans were developed from assessment information. Care and support was planned and delivered in line with current practice, legislation and standards. People received appropriate support to meet their health, nutrition and hydration needs. Where people lacked capacity to consent, staff upheld their rights and acted in accordance with the Mental Capacity Act 2005.

We reviewed all 5 quality statements under this key question. We found staff respected people’s privacy and dignity and encouraged people to remain independent where possible. People were supported by a caring staff team who respected their choices and preferences. Staff felt supported by the management team.

We reviewed all 7 quality statements under this key question. Systems were in place to ensure people received person centred care which met their needs. These processes helped to ensure care and support could be offered to both people and staff which fully considered their protected characteristics. Processes were in place seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. Where concerns were raised procedures ensure these were investigated and action taken if required. Should end of life care be required this was provided in line with the person’s wishes.

We reviewed all 7 quality statements within this key question. Care staff were clear about their individual roles and responsibilities and felt supported by the management team. They spoke positively about the leadership and culture of the service and felt that any concerns or suggestions would be listened to and acted upon. The provider had quality assurance systems in place and described improvements they had made as a response to learning from incidents. The management team were open to our suggestions for minor improvements.