Southampton
- Home care
- Dementia care
- Registered since 2010
- Central Southampton, Southampton, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2015, most recently Good in April 2019.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Southampton are rated Good, like this one.
Southampton: inspection record
Rated Good in April 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Solutions Direct Head Office Good, less than 0.1 miles away
- – CaringSmart Ltd - Southampton Not yet rated, less than 0.1 miles away
- – Litmus Healthcare Services Limited Not yet rated, less than 0.1 miles away
- – Nobilis Care Southampton No overall rating, less than 0.1 miles away
- G Southern Healthcare Specialists Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 17 April 2019. Quoted under the Open Government Licence.
About the service: • Alters Recruitment Limited Southampton is a home care service that was providing personal care to 16 people in their own homes at the time of our inspection. • The service supported people with a range of care needs including older people who might be living with dementia, physical disability or sensory impairment.
Read the rest of CQC's summary
People's experience of using this service: • People received a service that was safe, effective, caring, responsive and well led. • The service had the characteristics of a good service in all areas. • There were detailed and individual assessments to guide staff to protect people from risks to their safety and wellbeing. • There were detailed and individual care plans to guide staff to support people according to their needs and choices. • Staff had developed lasting, caring relationships with people they supported. • The provider assessed and met people's individual communication needs and responded quickly when people's needs changed.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Samantha Hewitt
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 17 April 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alters Recruitment Limited
- Ownership type
- Organisation
- Companies House number
- 03899817 (opens Companies House)
Alters Recruitment Limited runs 3 services in England, 2 of them in the South East. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Alters Recruitment Limited
- G Alters Recruitment Limited t/a Alters Nursing - London Good. Home care, Newham, London
- – Alters Recruitment Ltd - Portsmouth Not yet rated. Home care, Portsmouth
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Southampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Southampton.
- When was Southampton last inspected?
- The Care Quality Commission's latest rating for Southampton was published on 17 April 2019.
- Who runs Southampton?
- Southampton is run by Alters Recruitment Limited. It runs 3 services in England, 2 of them in the South East.
- What is Southampton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 April 2019.
Contact
- Phone
- 023 8055 5315
- Address
- Threefield House, Threefield Lane, Southampton, SO14 3LP Map (opens Google Maps)
Compare nearby
- G Care Solutions Direct Head Office Good, less than 0.1 miles away
- – CaringSmart Ltd - Southampton Not yet rated, less than 0.1 miles away
- – Litmus Healthcare Services Limited Not yet rated, less than 0.1 miles away
- – Nobilis Care Southampton No overall rating, less than 0.1 miles away
- G Southern Healthcare Specialists Good, less than 0.1 miles away