Safe & Sound Homecare Services (Street) Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. One the day of inspection, 12 people were receiving the regulated activity of personal care.

People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. Comments included, "I'm happy with it all. They're all wonderful and would do anything to help me" and, "They're absolutely fantastic girls [the staff], I can't praise them enough."

Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be cared for. Comments included, "They always check if there is anything else I need. The other day, I said, no, everything was done, and the carer told me I'd forgotten to put my earrings in. It was good of her to notice that." There was a complaints procedure in place and people knew how to complain if they needed to. No complaints had been recieved.

Quality assurance processes were in place. Regular audits of all aspects of the service were undertaken. Staff spoke highly of the registered manager. Comments included, "[Registered manager] is lovely, very supportive. She's been very supportive and is always checking in on me."