Baobab Social Care Ltd - Somerset
- Home care
- Dementia care
- Registered since 2022
- Somerset, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
14 months
since the latest rating was published.
94%
of rated home care services in Somerset are Good or Outstanding (91% across the South West, 88% across England).
Baobab Social Care Ltd - Somerset: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Safe & Sound Homecare Services (Street) Ltd (Good, 0.1 miles away) and Boocare (Good, 4.7 miles away).
Nearest home care services:
- G Safe & Sound Homecare Services (Street) Ltd Good, 0.1 miles away
- G Boocare Good, 4.7 miles away
- G Bradbury Outreach Services Good, 6.5 miles away
- G Mendip Care Ltd Good, 6.6 miles away
- – Savannah Home Care - Somerset Not yet rated, 6.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 August 2025 (assessment visit 21 May 2025). Quoted under the Open Government Licence.
Date of assessment 9 June 2025 to 4 July 2025. We visited the location's office on 12 June 2025. This was a planned assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Baobab Social Care Somerset is a domiciliary care provider offering personal care to individuals in their own homes. The Care Quality Commission (CQC) assesses services where personal care, such as assistance with personal hygiene and eating and drinking, is provided. At the time of assessment, Baobab was delivering personal care to 51 people. They were not providing care to children or any support to people in supported living environments.
At the previous inspection, in June 2023, Baobab was found to be in breach of regulations concerning risk management, care planning, and governance. This assessment found significant improvements had been made, and the provider was no longer in breach.
Risk management had greatly improved, with personal risk assessments tailored to individual needs. Staffing levels were appropriate, with safe staff recruitment practices in place. Staff received regular, relevant training and understood the importance of person-centred care. Professionals commended staff for being responsive, compassionate, and understanding. Staff reported high morale, strong teamwork, and feeling valued. New staff, especially those from overseas, received excellent, compassionate support. Quality assurance and governance systems were now effective, ensuring accountability, safety, rights protection, and high-quality care. Strong partnerships with health and social care professionals ensured consistent, timely support. The provider demonstrated a commitment to continuous learning, innovation, and improvement. Baobab was recognised as a reliable, responsive provider, actively engaging in sector initiatives and sharing challenges.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Grace William
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 June 2023. Latest assessment published 5 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Baobab Social Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09129555 (opens Companies House)
Baobab Social Care Ltd runs 3 services in England, 2 of them in the South West. 0 are rated Good or Outstanding and 3 have no rating yet.
Other services run by Baobab Social Care Ltd
- – Baobab Social Care Ltd Not yet rated. Home care, Bedford, East of England
- – Baobab Social Care Ltd – Wiltshire Not yet rated. Home care, Wiltshire
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Baobab Social Care Ltd - Somerset provide nursing care?
- The Care Quality Commission's register does not list nursing care for Baobab Social Care Ltd - Somerset.
- When was Baobab Social Care Ltd - Somerset last inspected?
- The Care Quality Commission's latest rating for Baobab Social Care Ltd - Somerset was published on 5 August 2025.
- Who runs Baobab Social Care Ltd - Somerset?
- Baobab Social Care Ltd - Somerset is run by Baobab Social Care Ltd. It runs 3 services in England, 2 of them in the South West.
- What is Baobab Social Care Ltd - Somerset's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07950 413515
- Address
- 74a, High Street, Street, BA16 0EN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Safe & Sound Homecare Services (Street) Ltd (Good, 0.1 miles away) and Boocare (Good, 4.7 miles away).
Nearest home care services:
- G Safe & Sound Homecare Services (Street) Ltd Good, 0.1 miles away
- G Boocare Good, 4.7 miles away
- G Bradbury Outreach Services Good, 6.5 miles away
- G Mendip Care Ltd Good, 6.6 miles away
- – Savannah Home Care - Somerset Not yet rated, 6.6 miles away