Caring Alternatives

At the time of the inspection there were six people receiving personal care in different 'supported living' settings with 24/7-hour support.

Right Support The service was wholly person centred. It encouraged and promoted people's rights to pursue those activities they wished to pursue. People were encouraged to be as independent as possible. The service consulted with people about the quality of the support they received, and people confirmed that they felt able to influence their support and were listened to. The service worked hand in hand with people and their families to provide a good quality of support.

Right Care The dignity and human rights of people were fully promoted by the service. People were supported by a staff team who knew their needs and preferences well. Support was holistic and focussed on positive risk taking within people's house or the wider community.

Right culture The management team were experienced and demonstrated knowledge in successfully supporting people with learning disabilities and/or autism. They had developed an open and transparent culture where the preferences and protected characteristics of people were fully considered and acted upon. Staff felt supported by the management team.

People felt safe with the staff team and many positive relationships had developed. People told us that staff were knowledgeable about their personal needs and preferences. Care was consistently provided in a

person centred manner with dignity, privacy and human rights.

The communication preferences of people were respected and while people did not have any complaints; they felt confident that the management team would act upon them.

The service was well managed with an open and transparent culture being fostered by an experienced management team who maintained a presence for people who used the service.