GA24Care
- Home care
- Dementia care
- Registered since 2021
- Central Bristol, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
GA24Care: inspection record
Rated Good in March 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Cedar Care at Home Not yet rated, 0.1 miles away
- G Clifton Care Good, 0.3 miles away
- – Anchor Community Support Ltd Not yet rated, 0.7 miles away
- G Newcross Healthcare Solutions Limited - West Good, 1 mile away
- – Warren Homecare Ltd- Bristol Not yet rated, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 16 March 2023. Quoted under the Open Government Licence.
GA24Care is a domiciliary care agency that provides personal care to people living in their own homes in the community. At the time of the inspection the agency was supporting 32 people, 25 people were receiving support with personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Since the last inspection, the provider had taken appropriate action to ensure staff were safely recruited. Appropriate recruitment checks had been completed before care workers started working with people.
Read the rest of CQC's summary
Systems to monitor the quality of the service included regular contact with people, their relatives and staff seeking their views on the quality of the service. Staff performance was monitored to ensure they were working in line with the provider's expectations through regular supervision and spot checks of their work.
People and their relatives spoke positively about the care workers that supported them. They did say that there had been some concerns in respect of late visits, which the provider was addressing. The provider had employed a driver enabling care workers to arrive on time and they had reviewed the allocation of care workers to ensure visits were in close proximity.
People told us they felt safe. Staff felt confident to raise concerns with the registered manager and were aware of external agencies where they could report concerns. Staff supported people to manage their medicines safely where this was needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had individual plans of care based on their needs and wishes. These were reviewed with the person to ensure the care was appropriate. Staff provided personalised care and support, enabling people to continue to live in their own homes.
Staff spoke positively about the support from the management team. The provider was passionate about ensuring staff had the skills and knowledge to support people. They were investing in courses for some staff to complete a vocational course in health and social care. Champion roles had been developed within the team enabling them to build on their skills and knowledge and drive improvements to people's care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joseph Jamu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Global Access Limited
- Ownership type
- Organisation
- Companies House number
- 11229404 (opens Companies House)
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does GA24Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for GA24Care.
- When was GA24Care last inspected?
- The Care Quality Commission's latest rating for GA24Care was published on 16 March 2023.
- Who runs GA24Care?
- GA24Care is run by Global Access Limited.
- What is GA24Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 March 2023.
Contact
- Phone
- 0330 094 8668
- Address
- Office 3, 2 Portland Street, Clifton, Bristol, BS8 4JH Map (opens Google Maps)
Compare nearby
- – Cedar Care at Home Not yet rated, 0.1 miles away
- G Clifton Care Good, 0.3 miles away
- – Anchor Community Support Ltd Not yet rated, 0.7 miles away
- G Newcross Healthcare Solutions Limited - West Good, 1 mile away
- – Warren Homecare Ltd- Bristol Not yet rated, 1.2 miles away