Clifton Care

Staff recruitment procedures were safe and robust. Pre-employment checks were in place. The management of medicines and the support for those people who needed assistance, was safe and clear records were maintained. Staff recruitment procedures were robust and safer. Pre-employment checks were being completed.

Staff induction training and on-going mandatory training for the team was up to date. The feedback we had received from relatives we spoke with showed people were always happy with the service their family member received.

Care plans clearly set out the care and information staff needed to be able to support people with their care. Feedback we received from relatives we spoke with showed they were very happy with the service.

People benefitted because the service was a small family run business. One of the providers was also the registered manager. They took a very 'hands on' approach to running the service. People knew the registered manager very well and said the care was highly personalised to their needs.

The service continued to be well led This was seen in many ways, for example the registered manager knew each person who used the service extremely well. They ensured any shortfalls were swiftly picked up by their very regular contact with each person. There was clear evidence that the provider acted on the views and experiences of people using the service.

The service was effective. A system of staff supervision was in place to regular check and monitor staff performance and development.

People and relatives praised the caring nature of all the staff they saw. Relatives told us all the staff were very kind to their family members.

The service people received was responsive. This was because care plans provided staff with the information they needed to support people with the tasks and care they needed. Feedback from relatives and people was clear that staff were flexible and responsive to people's needs.

There was really clear evidence the provider acted on feedback about the service although this was not always recorded.

The five questions we ask about services and what we found