Caremaid Services Hampshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had effective recruitment processes, to ensure only suitable staff were recruited and all records of pre-employment checks were available. The provider had systems and processes in place to protect people from the risk of abuse. Potential risks to people had been assessed and processes were in place to manage them safely. The provider ensured people received their medicines safely from trained and competent staff. People were protected from the risk of acquiring an infection.

Staff treated people kindly and compassionately and respected their privacy and dignity. People were supported to be involved in making decisions about their care.

There was increased monitoring of the culture of the service to ensure all staff displayed the values and behaviours the provider expected. The provider ensured the quality of the service was monitored and action was taken to address any issues identified. Learning from incidents was shared with staff. The provider regularly sought the views of people and staff about the care provided.