Heart and Hands Homecare
- Home care
- Dementia care
- Registered since 2018
- Aldershot, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Heart and Hands Homecare: inspection record
Rated Good in August 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 24 August 2019. Quoted under the Open Government Licence.
Heart and Hands Homecare is a domiciliary care agency that provides personal care and support to people living in their own homes. At the time of the inspection 10 people required assistance with personal care tasks. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
There was a visible person-centred culture. People and their relatives consistently praised staffs' efforts and told us they received high-quality care. People were protected from the risk of experiencing abuse. Staff spoke highly of the level of training opportunities they received and understood their responsibilities. Potential risks to people had been assessed and measures were put in place to ensure their safe management. There were clear safeguarding processes in place to identify, record and respond to all incidents and accidents. People were supported to receive their medicines by trained staff and there were robust procedures in place to support people to receive their medicines as prescribed.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to maintain choice and control of their lives and the care provided. People and their relatives were seen as true partners in their care. Staff told us they felt valued and supported and were proud of the outcomes they supported people to achieve.
People's care plans were person-centred and focused on their strengths and abilities. People received appropriate levels of care and support that was responsive to their needs. Care plans contained detailed information on peoples' preferences, likes and dislikes and were written in simple language to ensure people and staff could understand people's care needs.
The service was led by a passionate and committed registered manager who was also the registered provider of Heart and Hands Homecare Limited. There was a whole team approach to service delivery which was supported by effective communication. Collaborative working was a high priority in ensuring people had access to the appropriate services and resources to maintain their health and wellbeing.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Teresa Foster
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heart and Hands Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 10793708 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Heart and Hands Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heart and Hands Homecare.
- When was Heart and Hands Homecare last inspected?
- The Care Quality Commission's latest rating for Heart and Hands Homecare was published on 24 August 2019.
- Who runs Heart and Hands Homecare?
- Heart and Hands Homecare is run by Heart and Hands Homecare Ltd.
- What is Heart and Hands Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 August 2019.
Contact
- Phone
- 01252 673658
- Address
- 111 Kingsway, Aldershot, GU11 3PD Map (opens Google Maps)
Compare nearby
- – Saunton Care Group Not yet rated, 0.1 miles away
- G Beaumont Village Good, 0.3 miles away
- G Caremaid Services Hampshire Good, 0.5 miles away
- – Abacus Healthcare Ltd Not yet rated, 0.8 miles away
- – Suite 1 Not yet rated, 0.8 miles away