Affinity Care and Support Services Limited

People's needs and choices were assessed, and they had a care plan detailing how their needs were to be effectively met and their care plans were kept under review. People's communication needs were understood and met. People received the support they needed to maintain a healthy diet and their healthcare needs were well documented and understood. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and their dignity and independence was fully respected. People and relevant others such as family members were involved in the provision of care and their views about the service and the care provided were listened to and acted upon.

There was a complaints procedure which was shared with people and relevant others. The registered manager/provider viewed complaints as a way of improving the quality of the service people received. People were fully involved along with relevant others in planning and reviewing their care.

The registered manager/provider understood their role and responsibilities and they were committed to ensuring people received high quality, person-centred care with good outcomes. There were robust systems and processes in place to check on the quality and safety of the service and improvements were made in a timely way. There was good partnership working with others to make sure people received all round care and support.