Unite Healthcare Ltd
- Home care
- Dementia care
- Registered since 2013
- Rainhill, St Helens, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 31
rated home care services in St Helens are rated Good, like this one.
Unite Healthcare Ltd: inspection record
Rated Good in October 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Affinity Care and Support Services Limited Good, 0.3 miles away
- G Contact Cares Reablement Team Good, 0.8 miles away
- – Dorsam Allied Support Not yet rated, 0.9 miles away
- – Longway Avenues (LA) Care Ltd - St Helens Not yet rated, 1 mile away
- G Able Support Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 28 October 2020. Quoted under the Open Government Licence.
Unite Healthcare is a domiciliary care service that provides support and personal care to older people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 102 people were receiving support with personal care.
What inspectors found
Since the last inspection, the new registered manager and provider had worked hard to make necessary improvements to the governance systems and processes and overall service delivered. This included the implementation of more robust and effective systems to monitor key aspects of the service.
Read the rest of CQC's summary
Safe recruitment processes were in place. A range of pre-employments checks were completed to ensure newly recruited staff were suitable to work for the service.
People told us they received care and support from regular staff who knew them well. They told us calls were completed at the times agreed in their care plans and that staff stayed for the required amount of time.
People told us they felt safe with the staff who supported them, and family members were confident their loved ones were well looked after. Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm.
Risks to people had been assessed, including risks related to the COVID-19 pandemic. Those identified were managed safely by competent staff. Where people required support with medication, this was managed safely. People and family members confirmed that medication was received at the right times.
People and family members spoke positively about the overall management of the service and the care provided. The registered manager and provider promoted a person-centred culture and provided evidence throughout the inspection to support this.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Heidi Theressa Jane O'Neale
- Registered with the CQC since
- What it provides
- Domiciliary care service, Shared Lives, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 28 October 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Unite Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 08026519 (opens Companies House)
Getting help from St Helens Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at St Helens Borough Council
- Ask for a care needs assessment
- Phone: 01744 676767, every day 8am to 10pm
- Support for carers
- Paying for care: St Helens Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Unite Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Unite Healthcare Ltd.
- When was Unite Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Unite Healthcare Ltd was published on 28 October 2020.
- Who runs Unite Healthcare Ltd?
- Unite Healthcare Ltd is run by Unite Healthcare Ltd.
- What is Unite Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 October 2020.
Contact
- Phone
- 0151 493 2212
- Address
- Wilkinson House, 14 Tasker Terrace, Rainhill, Prescot, L35 4NX Map (opens Google Maps)
Compare nearby
- G Affinity Care and Support Services Limited Good, 0.3 miles away
- G Contact Cares Reablement Team Good, 0.8 miles away
- – Dorsam Allied Support Not yet rated, 0.9 miles away
- – Longway Avenues (LA) Care Ltd - St Helens Not yet rated, 1 mile away
- G Able Support Good, 1.1 miles away