Able Support
- Home care
- Dementia care
- Registered since 2017
- Rainhill, St Helens, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 31
rated home care services in St Helens are rated Good, like this one.
Able Support: inspection record
Rated Good in February 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Longway Avenues (LA) Care Ltd - St Helens Not yet rated, 0.2 miles away
- – Dorsam Allied Support Not yet rated, 0.5 miles away
- G Apollo Home Healthcare Limited-Merseyside Good, 0.8 miles away
- G Best Care Liverpool Limited Good, 0.8 miles away
- G Unite Healthcare Ltd Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 19 February 2022. Quoted under the Open Government Licence.
Able Support is a community based domiciliary service providing personal care and support to people living in their own homes. At the time of this inspection the service was supporting 38 people living in the St Helens area.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People's visits were planned to take place at specific times. Robust procedures were in place for the recruitment of staff. People had a care plan that detailed their needs and wishes around their support. Identified risks to people were considered and minimised wherever possible.
Read the rest of CQC's summary
People felt safe using the service and procedures were in place to protect people from the risk of abuse. Procedures were in place for the management of medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was caring with good outcomes from the delivery of care and support people received.
People were supported by a staff team who received on-going training and support for their role. People told us that staff were caring and respected their privacy and dignity.
Infection control procedures were in place to minimise the risk of the spread of infection.
People's needs and choices were assessed prior to receiving support from the service. People were supported with their health and dietary needs when required as part of their care plan.
People were supported by staff who knew them well and were aware of who to speak with if they were not happy about the service they had received.
Systems were in place to review and monitoring the service people received.
People spoke positively about the service. Their comments included, "General care is very good" and "Carers are absolutely brilliant. They couldn't give a better service."
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Deborah Lee
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 19 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Able Support Ltd
- Ownership type
- Organisation
- Companies House number
- 05511903 (opens Companies House)
Getting help from St Helens Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at St Helens Borough Council
- Ask for a care needs assessment
- Phone: 01744 676767, every day 8am to 10pm
- Support for carers
- Paying for care: St Helens Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Able Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Able Support.
- When was Able Support last inspected?
- The Care Quality Commission's latest rating for Able Support was published on 19 February 2022.
- Who runs Able Support?
- Able Support is run by Able Support Ltd.
- What is Able Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 February 2022.
Contact
- Phone
- 01744 853190
- Address
- 1 Micklehead Business Village, St Michaels Road, St Helens, WA9 4YU Map (opens Google Maps)
Compare nearby
- – Longway Avenues (LA) Care Ltd - St Helens Not yet rated, 0.2 miles away
- – Dorsam Allied Support Not yet rated, 0.5 miles away
- G Apollo Home Healthcare Limited-Merseyside Good, 0.8 miles away
- G Best Care Liverpool Limited Good, 0.8 miles away
- G Unite Healthcare Ltd Good, 1.1 miles away