Best Care Liverpool Limited
- Home care
- Registered since 2018
- Rainhill, St Helens, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
10 months
since the latest rating was published.
28 of 31
rated home care services in St Helens are rated Good, like this one.
Best Care Liverpool Limited: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Apollo Home Healthcare Limited-Merseyside Good, less than 0.1 miles away
- – Dorsam Allied Support Not yet rated, 0.4 miles away
- – Longway Avenues (LA) Care Ltd - St Helens Not yet rated, 0.6 miles away
- G Able Support Good, 0.8 miles away
- G Unite Healthcare Ltd Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 December 2025 (assessment visit 15 September 2025). Quoted under the Open Government Licence.
Best Care (Liverpool)is a domiciliary care service which provides care and support to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 400people were being supported with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Unlike our standard approach to assessing performance, we did not physically visit the office of the location. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.
People were protected from the risk of harm and kept safe. However, people’s risk assessments required further detail to help better guide staff. Any safety incidents were investigated thoroughly and lessons learnt.
Staff received training and support to help deliver and maintain high-quality care. People received support from staff who were familiar to them. People and their relatives told us they were well supported by staff.
The registered manager practiced a culture which was underpinned by delivering care and support of a high standard and in a person-centred way. This ethos was understood and practiced by staff.
Governance systems were effective at identifying any shortfalls in practice. However, actions taken to remedy shortfalls, were not always recorded as effectively as they could be.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Primrose Matsega
- Registered with the CQC since
- What it provides
- Community healthcare service, Domiciliary care service
- Who it supports
- Children 0-18 years, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 July 2019. Latest assessment published 17 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Best Care Liverpool Limited
- Ownership type
- Organisation
- Companies House number
- 11136671 (opens Companies House)
Getting help from St Helens Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at St Helens Borough Council
- Ask for a care needs assessment
- Phone: 01744 676767, every day 8am to 10pm
- Support for carers
- Paying for care: St Helens Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Best Care Liverpool Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Best Care Liverpool Limited.
- When was Best Care Liverpool Limited last inspected?
- The Care Quality Commission's latest rating for Best Care Liverpool Limited was published on 17 December 2025.
- Who runs Best Care Liverpool Limited?
- Best Care Liverpool Limited is run by Best Care Liverpool Limited.
- What is Best Care Liverpool Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2025.
Contact
- Phone
- 0151 272 0181
- Address
- Suite 3, 101 Mere Grange, Leaside, St. Helens, WA9 5GG Map (opens Google Maps)
Compare nearby
- G Apollo Home Healthcare Limited-Merseyside Good, less than 0.1 miles away
- – Dorsam Allied Support Not yet rated, 0.4 miles away
- – Longway Avenues (LA) Care Ltd - St Helens Not yet rated, 0.6 miles away
- G Able Support Good, 0.8 miles away
- G Unite Healthcare Ltd Good, 1.2 miles away