Theresa Care Limited

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights. People were supported by staff to access activities of their choice and this supported independence.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

People's care plans and risk assessments were person centred and had been developed with the person and their representative, where appropriate. Risk assessments included guidance for staff on managing and reducing identified risks to people.

Staff had received up-to-date training and information about reducing the risk of infection to people. People told us staff used appropriate PPE when visiting their homes to provide care.

Some people received support with taking their prescribed medicines. We found that this was managed safely. Staff were recruited safely, and the provider had carried out satisfactory checks of their suitability before they commenced work at the service. Induction training was provided to new staff.

People and relatives told us staff were usually on time and they were informed if they were going to be late

for a care visit. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We recommended the provider follow the MCA and ensure consent to treatment was formally recorded.

The provider had systems in place to ensure the quality of support to people was maintained and improved. Regular spot checks of care in people's homes were carried out, and people's views of the care they received were sought.

We found evidence the provider proactively worked with other professionals to ensure people received the care and support they required.