Phoenix Care Wakefield

Phoenix Care Wakefield is a domiciliary care service, which provides personal care for adults who live in their own homes. The home care service is based in Wakefield, West Yorkshire. Not everyone using Phoenix Care received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. The service currently supports 62 people in the community receiving a regulated activity.

At our last inspection in May 2017 we rated the service 'requires improvement'. We found three breaches of regulation. Following the inspection, the registered provider sent us an action plan detailing the improvements the planned to make. At this inspection we found the improvements had been made and the previous breaches of regulation satisfied. We have rated Phoenix Care Wakefield as 'good'.

At the time of our inspection a registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe, happy and supported by staff from Phoenix Care. People were very happy with the service and the support they received. They had confidence in the staff who supported them. They told us staff were familiar to them and knew them well.

Staff had received training in how to safeguard people from abuse and knew how to report concerns, both internally and externally.

Safe and effective recruitment practices were followed to help ensure all staff were suitably qualified and experienced. Arrangements were in place to ensure there were sufficient numbers of staff available to meet people's individual needs.

There were plans in place to help staff understand and meet people`s needs. Staff were trained and their competencies were assessed in the areas where people required support. This included personal care, moving and handling and medicine administration. Staff had regular supervision with their line manager to ensure their development and performance was reviewed and support was in place for them to understand their roles and responsibilities.

Staff understood how consent should be considered in line with the Mental Capacity Act 2005. The

registered manager understood the requirements of the law and what action to take if they became concerned about a person's ability to make decisions for themselves.

Staff understood people's dietary requirements and people were offered choices in the meals and drinks staff prepared for them.

People were involved in planning their care and determining how they wished to receive support. They spoke highly of the care they received and of how staff would assist them with additional tasks if necessary. People's care was reviewed and updated in line with their needs and wishes. Where people could benefit from additional support, referrals were made to other healthcare professionals.

People and relatives told us they thought the service was well managed. People felt able to contact the management team or staff if they had concerns and said they received a quick response.

Systems had been implemented so that the quality of service provided could be closely monitored, to ensure people were receiving the care and support they required. These were in the form of audits and surveys. Records showed that people had been asked for their views about the service.

The five questions we ask about services and what we found