Rated Care Homes

Brighter Future Services

Home care, Barking and Dagenham

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No overall rating

No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.

Brighter Future Services: inspection record

Home care, Barking and Dagenham

This service has no overall rating at present. The squares show its earlier ratings.

Brighter Future Services: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in February 2026.

The latest rating was published 8 months ago.

What inspectors found

From the Care Quality Commission's assessment published 25 February 2026 (assessment visit 9 December 2025). Quoted under the Open Government Licence.

Date of assessment: 06 January 2026. Dagenham provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. At the time of the assessment there was one person receiving personal care.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. We have assessed the service against ‘right support, right care, right culture guidance to make judgements whether the provider guaranteed people with a learning disability or autistic people, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Read the full summary

This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led. This service registered with us on 25 May 2021, and this was their first assessment. The service has been rated good following this assessment.

The provider assessed people’s care needs to ensure these could be met by staff prior to people being supported with care, however we found some risk assessments were not robust in relation to people’s complex care needs. The care plan also did not have the detailed information about people diagnosis and prompted choice. There were systems in place to safeguard people from abuse. The provider addressed all of these issues shortly after our site visit.

People felt the staff treated them with respect kindness and maintained their dignity when providing support. Staff completed an induction at the beginning of their employment and received ongoing support through training and supervision. Staff reported having a positive relationship with the provider and felt communication was effective.

The service had enough staff employed to keep people safe. Recruitment processes were robust and there were enough staff working at the service to support people safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection. Systems to monitor the quality and safety of the service were in place but they were not effective.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good.

    This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.This is the first assessment for this service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this service. This key question has been rated good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Brighter Future Services
Address116 Church Elm Lane, Dagenham, RM10 9RL
NeighbourhoodDagenham, Barking and Dagenham
Phone020 3489 3373
Websitewww.brighterfuture-services.com
Registered managerEzinne Ebere
Registered with the CQC since
What it provides
  • Domiciliary care service
  • Supported living service
Who it supports
  • Children 0-18 years
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • People who misuse drugs and alcohol
  • People with an eating disorder
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Brighter Future Services
ProviderBrighter Future Services Limited
Ownership typeOrganisation
Companies House number11786039 (opens Companies House)

Nearest alternatives

  1. –
    Havilah Homes Blackborne Home care, 0.1 miles away
    Not yet rated
  2. G
    Caronne Care Ltd Home care, 0.3 miles away
    Good
  3. –
    MoreGlo Care Ltd Home care, 0.3 miles away
    Not yet rated
  4. –
    Zenith Professionals Home care, 0.4 miles away
    Not yet rated
  5. G
    Zenith Care Recruitment Home care, 0.4 miles away
    Good

See all home care in Barking and Dagenham

Getting help from London Borough of Barking and Dagenham

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Brighter Future Services provide nursing care?
The Care Quality Commission's register does not list nursing care for Brighter Future Services.
When was Brighter Future Services last inspected?
The Care Quality Commission's latest rating for Brighter Future Services was published on 25 February 2026.
Who runs Brighter Future Services?
Brighter Future Services is run by Brighter Future Services Limited.
What is Brighter Future Services's CQC rating?
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.