Caronne Care Ltd

Caronne Care Ltd is a domiciliary care service and supported living service that provides personal care to people in their own homes and flats. At the time of the inspection the service was providing care to 130 people in East London. Only one person was living in their supported living service.

There were systems in place to safeguard people from abuse with concerns being reported and investigated. However, we have made a recommendation to seek best practice with regards to incident investigation. Risks to people were assessed and mitigated. Staff recruitment processes were robust and there were enough staff working at the service to support people safely. Some people told us staff were not always on time, but the provider had responded to timekeeping issues by adopting a new electronic system for improved call distribution and monitoring. Medicines were managed safely, though we initially had concerns with the supported living service. However, this element of the service was new, and the registered manager made changes quickly once issues were identified. There were infection control measures in place and lessons were learnt when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent when providing care, however, we have made a recommendation the service follow best practice guidance on the Mental Capacity Act and consent as some language used in documents was incorrect and there were unnecessary signatures of people consenting to care which wasn't their own. People's needs were assessed before they began using the service. Staff received induction, training and supervision. People were supported with food and drink. Staff at the service communicated well with each other and people were supported with their health care needs.