Benhall Care

However further quality assurance checks needed to be implemented to ensure staff had access to accurate care records and the service fully complied with legal requirements relating to the safe recruitment of staff. We have made a recommendation about maintaining and monitoring accurate and complete records relating to people who use the service and staff

The registered manager had not always ensured fit and proper staff had been employed to provide the regulated activity of personal care.

Staff had access to paper copies of people's care, medicines and risk management plans which directed them on how to support people to mitigate their risks and manage their medicines.

Staff were trained to care for the people they supported. However, the registered manager recognised that further training was needed to ensure staff had a suitable range of skills if the serviced was to expand.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a small staff team who were familiar with their needs. The approach and kindness of staff were praised by people's relatives. They told us staff were kind and always respectful and polite.

Staff respected people and their homes. They promoted people's independence and always cared for people with dignity and respect. Staff worked closely with people's relatives to monitor people's well-being.

Staff were aware of their responsibilities to report any concerns of abuse, accidents, incidents and near misses.

The registered manager was passionate about delivering good quality care to people. They valued people feedback and staff suggestions to help drive improvement. People's relatives and staff complimented the registered manager and told us they were approachable and provided support as needed.