Richmond Village Cheltenham DCA

The service worked collaboratively alongside Richmond Village Cheltenham (a nursing care home). The services worked to provide a pathway of care which supported people to stay within the village when their needs changed. The service worked alongside healthcare professionals to reduce unnecessary hospital admissions.

Care staff understood people's needs and how to assist them to protect them from avoidable harm. Clear and concise person-centred care plans and risk assessments were in place, which provided staff with clear guidance on how to support people and support them with their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who had been trained and supported to meet their needs. People and their relatives spoke positively about the caring nature of staff and the care and support they provided.

People and their relatives received care and support from a consistent staffing team. Staff spoke positively about the time and support they received and how this promoted person centred care.

People were supported by staff, who were training to meet their individual needs. Staff spoke positively about the support they received from the registered manager and provider.

People and their relatives were informed of any changes and were involved in their loved ones care and support.

The service had infection control processes and systems in place to reduce the risk of people contracting COVID-19.

People, their relatives and staff spoke positively about the registered manager and the management of the service. The registered manager and provider had systems in place to assess and monitor people's health and wellbeing.