PCS (Personal Care Services) Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were safe using the services of PCS. The practices adopted protected people from harm. The staff team was consistent and the support provided to people promoted continuity of care. Robust recruitment practices were in place. Potential risks were handled well and medicines were managed safely. People were clearly relaxed in the company of staff and relatives confirmed they felt people were safe whilst support from the staff of PCS was being delivered.

An extensive range of training had been provided for the staff team, which helped to ensure people received the care and support they needed. Community health and social care professionals had been involved in the care and support of those who used the service and where appropriate people's dietary needs were fully met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received good care and support. Their preferences and wishes were respected by the staff team. People were treated with dignity and respect and were involved in the decision-making process. Care files were well written and provided staff with guidance about people's needs. Clear guidance was also available about how to communicate with people effectively and independence was consistently promoted.

The management and staff team were open and transparent during the inspection process. There was evidence of community engagement taking place. A wide range of regular audits and monitoring was evident. We received positive feedback about the manager and the staff team. One person told us, "They [staff] are brilliant. They are smashing. There are no problems whatsoever."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk