Neighbourhood Care HQ

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There was a positive staff culture, led by an experienced and dedicated management team. Staff were proud to work for the organisation and were valued and appreciated. Staff were recruited safely and were supported by an induction, supervision and training programme which enabled staff to develop and continually learn.

People were supported by kind, caring staff who were skilled and knowledgeable. People told us staff treated them with respect and dignity. People's privacy and independence was promoted.

Care plans and risk assessments were person centred. They gave clear information and guidance about how to support people safely and in their preferred way. People's consent was always sought and respected.

The service was well led and managed. Systems were in place to monitor and review the quality of the service. There was an open and honest culture where people and staff were encouraged to raise and concerns or issues. Reflective practice took place. People and relatives' feedback was sought and acted upon.

We received consistently positive feedback from people, relatives and staff about the way the service was managed, organised and the quality of care received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.