Select Homecare Direct
- Home care
- Dementia care
- Registered since 2015
- Burnham-on-Sea, Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 79
rated home care services in Somerset are rated Good, like this one.
Select Homecare Direct: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 31 December 2019. Quoted under the Open Government Licence.
Select Homecare Direct provides a domiciliary care service to people who live in their own homes. The registered manager and designated administrative staff are based at the agency's office. Select Homecare Direct is family run, the owner doesn't have day to day input but any business decisions are referred to them. The service is classed as a small agency which means that it provides support with personal care to no more than 100 people. At the time of this inspection the agency was providing support with personal care to 42 people. They also provided a domestic and sitting service to people living in their own homes.
What inspectors found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
People were supported by staff that were caring and treated them with dignity and respect. Staff understood the needs of the people they supported well and knew them as a person. All the feedback we received from people's relatives and healthcare professionals was positive.
People's care plans were consistent and had a person-centred approach to care planning. Staff supported people to maintain important relationships and continue personal hobbies and interests. Risks of abuse to people were minimised. Assessments of people's needs identified known risks and risk management guidance was produced for staff. Although guidance in care plans and risk management plans do need to be more detailed. People were supported by staff who had the skills and knowledge to meet their needs. Staff felt supported by the registered manager. Staff understood their role and received appropriate training that supported them in their roles. Staff worked together with a range of healthcare professionals to achieve positive outcomes for people. Staff followed professional advice to achieve this which included administering people's medicines as prescribed. Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard [AIS]. The standard was introduced to make sure people are given information in a way they can understand. The registered manager was aware of the AIS and ensured information was shared in an accessible way.
People's concerns and complaints were listened and responded to. Accidents and incidents were reviewed. People and their relatives commented positively about the registered manager and the quality of care their family member received. Quality monitoring systems included regular audits to ensure people received good care.
The registered manager had ensured all relevant legal requirements, including registration and safety
obligations, and the submission of notifications, had been complied with. The registered manager felt staff had a clear understanding of their roles and responsibilities. This was evident to us throughout the inspection.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Danielle Hawkes
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 31 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Select Homecare Direct Ltd
- Ownership type
- Organisation
- Companies House number
- 09287285 (opens Companies House)
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Select Homecare Direct provide nursing care?
- The Care Quality Commission's register does not list nursing care for Select Homecare Direct.
- When was Select Homecare Direct last inspected?
- The Care Quality Commission's latest rating for Select Homecare Direct was published on 31 December 2019.
- Who runs Select Homecare Direct?
- Select Homecare Direct is run by Select Homecare Direct Ltd.
- What is Select Homecare Direct's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 December 2019.
Contact
- Phone
- 01278 795342
- Address
- Kingfisher House, 19 Old Pawlett Road, West Huntspill, Highbridge, TA9 3RH Map (opens Google Maps)
Compare nearby
- – Dimensions Somerset Northmead House No overall rating, 1.9 miles away
- – J & C Healthcare, Somerset Not yet rated, 2.2 miles away
- RI Ability Care Solutions Ltd Requires improvement, 2.6 miles away
- G Neighbourhood Care HQ Good, 2.9 miles away
- – Southwest Care-Line Ltd Not yet rated, 3.3 miles away