Roky Care Ltd

Following the inspection, the provider submitted updated risk assessments and had addressed the issues found around fire safety. We also reviewed an updated risk assessment which provided more detail and guidance for staff.

Care plans were person centred as they contained people's views and opinions. However, they failed to explain how staff could support people to achieve these goals.

We have made a recommendation around person centred care planning.

There were systems and processes in place to ensure people received their medicines safely and on time. Staff had been trained in safeguarding and were able to explain to us how they would keep people safe from abuse and how to report any concerns. Overall infection control procedures were in place and we observed staff wearing masks appropriately. Staff had been trained in infection control. There were systems and processes in place to ensure people received their medicines safely and on time.

Staff received a comprehensive induction when they started work. Staff were supported through regular training and supervision. People were supported to eat and drink and maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least

restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff felt the service was a good place to work and were fully supported by the registered manager. There was an open and inclusive environment which allowed people and staff to share their views and opinions. The service worked in partnership with other agencies to support people's wellbeing.