Beacon Case Management Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service does not directly employ the care staff. The service supported legal teams with recruitment where necessary and maintained an overview of the care team involved to ensure the staff who worked with the service were suitable.

Staff received an induction when they first started working at the service and training relevant to their roles and the people they supported. Staff had regular training and opportunities for supervision.

People's needs were assessed prior to starting with the service and care plans were developed according to people's needs. The service worked with a wide range of services to ensure people received the care they required. The service liaised with organisations and professionals to ensure people's health and social needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received training in equality and diversity and they were committed to ensuring people were treated well. People's views and decisions about care were incorporated when their care packages were devised. This helped staff to support people in a way that allowed people to have control over their lives and

make day to day decisions. People were treated with dignity, privacy and respect. People's independency was encouraged where possible and their care plans reflected this.

People's communication needs were met. People were supported to take part in activities in their home and access the community as part of their care planning to ensure their interests were maintained. End of life care was not routinely provided. Staff could be provided end of life training and end of life care could be facilitated alongside community healthcare professionals, if required.

Complaints were minimal and the service had responded to complaints as per the provider's processes.

The registered manager and staff demonstrated a commitment to people, and they displayed person- centred values. The registered manager and staff worked effectively in partnership with other health and social care organisations, professionals and networks to build connections and achieve better outcomes for people using the service. Governance systems were in place to monitor the standard of care people received.

People and their relatives' views had been sought through regular contact, surveys and quality monitoring. Feedback from people was positive and any negative comments were followed up. Staff praised the registered manager and wider management team, they felt supported in their roles.