ICRIT Healthcare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff were recruited safely and staffing levels were sufficient to support the people who currently used the service. However, some people felt there was an issue with staff sometimes turning up late to visits. The induction programme and on-going training equipped staff for their roles.

Thorough assessments were carried out and care plans included a range of relevant health and personal information. People's nutritional and hydration needs were assessed and their dietary requirements and preferences recorded and adhered to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records around MCA and consent could have been clearer.

People we spoke with and their relatives felt they were treated well and their diversity was respected. People's dignity and privacy was respected by staff. Some people had a little difficulty with communicating with care workers, if English was not the staff member's first language.

People's care was person-centred and care and support needs were reviewed and updated on a regular basis. Complaints were logged and followed up appropriately. The service was able to link in with other agencies in order to support people nearing the end of their lives.

The service monitored complaints, safeguarding concerns, notifications, accidents and incidents on a weekly basis. Lessons learned were shared with staff via monthly team meetings and supervision sessions.

Staff told us they felt well supported by the management team. The service worked well with other

professionals and agencies to produce joined up care and support.