Almond Tree Care Ltd
- Home care
- Dementia care
- Registered since 2021
- Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2022.
15 months
since the latest rating was published.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Almond Tree Care Ltd: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Your Life (Norwich) (Good, 3.4 miles away) and NCC Swift Response (Good, 4.8 miles away).
Nearest home care services:
- – Pulms Limited Not yet rated, 3.2 miles away
- G Your Life (Norwich) Good, 3.4 miles away
- – Master Care No overall rating, 4.4 miles away
- – Rose Care Norfolk Not yet rated, 4.4 miles away
- – TAMA75 Not yet rated, 4.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 July 2025 (assessment visit 10 June 2025). Quoted under the Open Government Licence.
Date of assessment: 18 June to 30 June 2025. Almond Tree Care Ltd is a care at home service providing support to older people, younger adults, and people living with dementia, a sensory impairment and/or a physical disability. There were 51 people receiving the regulated activity of personal care at the time of the inspection.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At our previous inspection completed in August 2022, the provider was found to be in breach of the legal regulations in relation to safe care and treatment, consent and governance. Improvements were found at this inspection in relation to safe care and treatment and consent and the provider was no longer in breach of these regulations. However, improvements in relation to governance were not found at this inspection and the provider remains in breach of this legal regulation. An additional breach of legal regulation was found in relation to displaying the CQC rating on the provider’s website.
Whilst the care delivery was good and care staff supported people in a compassionate, kind and person-centred manner, the culture within the serve was poor which had impacted on staff wellbeing. Staff told us they did not feel valued or supported and were overworked; they told us they were treated with a lack of respect and compassion. Staff told us they were fearful of raising concerns due to repercussions. A poor working environment had been found at our previous inspection completed in August 2022 and the provider had failed to rectify this meaning the negative culture remained at this inspection.
However, the people who used the service, their relatives and health and social care professionals told us the service, at the point of delivery, was consistently good. People told us they were supported by staff who were invested in them, conscientious and kind. They told us their needs were met in a person-centred manner and the records we viewed confirmed this. We found that improvements had been made in relation to risk management and consent and that people’s needs had been reviewed to ensure the service was meeting them.
We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant that whilst people felt well-supported, cared for and treated with dignity and respect, staff did not.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care
The service was in breach of two legal regulations in relation to governance and the display of a CQC rating.
Questions to ask the service
- Safe was rated Requires improvement on 22 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 22 July 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Well-led was rated Requires improvement on 22 July 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 November 2022. Latest assessment published 22 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Almond Tree Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12409336 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Almond Tree Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Almond Tree Care Ltd.
- When was Almond Tree Care Ltd last inspected?
- The Care Quality Commission's latest rating for Almond Tree Care Ltd was published on 22 July 2025.
- Who runs Almond Tree Care Ltd?
- Almond Tree Care Ltd is run by Almond Tree Care Ltd.
- What is Almond Tree Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 July 2025.
Contact
- Phone
- 01508 578807
- Address
- Humbleyard, The Common, Mulbarton, Norwich, NR14 8AE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Your Life (Norwich) (Good, 3.4 miles away) and NCC Swift Response (Good, 4.8 miles away).
Nearest home care services:
- – Pulms Limited Not yet rated, 3.2 miles away
- G Your Life (Norwich) Good, 3.4 miles away
- – Master Care No overall rating, 4.4 miles away
- – Rose Care Norfolk Not yet rated, 4.4 miles away
- – TAMA75 Not yet rated, 4.6 miles away