Your Life (Norwich)

Not everyone living at Daisy Hill Court received the regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection seven people were using the regulated activity.

People were involved in putting together their care plan based on their preferences for support. People's needs were holistically assessed including social and emotional needs as well as physical and health needs including support with meal preparation. The service worked well in partnership with other professionals to meet people's needs and improve their wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and people felt involved in their care. Staff took the time to get to know people and understand their preferences. Staff were thoughtful in maintaining privacy, dignity and confidentiality.

The service was person centred and responded to people's changing needs. People were supported to participate in the community and socialise in the way they chose. This included access to activities within the development, activities in the wider community as well as maintaining links with friends and family. The service was not currently delivering end of life care but provided information and guidance to people about completing advance care plans.

People and staff were positive about the management and the quality of care provided. Managers supported and empowered staff to support people according to their needs and preferences. The service had an open and honest culture where people and staff felt confident to speak up if they had concerns. There were systems in place to monitor and review the quality of care and that information was used to improve the service for the future. There was an ethos of continual learning where staff were encouraged to

improve their practice and the care offered by the service.