Your Life (Basingstoke)

Staff received training and support in their role this included shadowing experienced staff. People and relatives were positive about staff. People's needs were assessed prior to care commencing. This included supporting them with food and drink as well as ensuring their health needs were met by working with other agencies and professionals.

People told us staff were kind, caring and friendly. Staff knew people well and respected their preferences. People told us staff had time to listen to them and answer their questions. People told us staff promoted their dignity whilst helping with their personal care.

The registered manager had ensured care plans were reviewed regularly and involved people and their relatives. This included details around people's medical needs, preferences and risks related to their care. The reviewed care plans reflected people's needs. People and their relatives told us they felt they could make a complaint or raise issues if they had to. The service was able to provide good end of life care and involve people in the planning and choice of how this was delivered by staff.

The registered manager worked closely with people and staff to create a friendly, open and comfortable atmosphere in the service. Staff felt supported to deliver high quality care that led to good outcomes for people. Staff were clear about their roles, the risks people had and how to report issues. Staff felt engaged and involved. The registered manager regularly reviewed the quality of care with people and their relatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk