Corbett Court

Risks were assessed, and the actions depended on the level of risk identified. Staff told us they always assessed risks and were kept informed about changes.

People we spoke with told us they knew the staff that delivered personal care. They said the staff arrived on time and stayed for the agreed times. Records showed the schedule of visits and the care to be delivered.

People and their relatives made arrangements for the ordering and storage of medicines. Where staff administered medicines, the risks were assessed. Staff signed records where they administered medicines. Medicines were audited weekly by the duty manager and copies of the audits were reviewed monthly by the registered manager. We recommended the provider developed individual profiles regarding the person's preferences on how they took their medicines and the purpose of them.

Staff were supported with the roles they were employed to perform. Staff had attended training set as mandatory by the provider.

People or families organised their healthcare visits. People made separate arrangements for their nutritional requirements. Care plans were developed where staff supported people with their eating and drinking.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the staff were kind and caring. They told us their rights were respected. The staff we spoke with explained their approach and how they built relationships. Relatives told us the staff were exceptionally kind and had shown compassion and complimented the staff for the care delivered to their family member.

People's needs were assessed including the person's ability to manage their care needs. The person's preference on how staff were to deliver their personal care was detailed. People received minimal support

from the staff and care plans reflected the support.

Relatives told us they were part of the planning of their family member's care and were invited to reviews. People or their relatives made separate arrangements with external agencies where more extensive support with personal care was identified.

People knew who to approach with their complaints. There were no complaints received about the service since 2018.

There were a range of audits undertaken. The registered manager was supported by the area manager. Staff told us the registered manager was approachable and the team worked well together