Everycare Midsussex

Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. The service had a balanced and proportionate approach to risk that empowered people and respected the choices they made about their care.

Safe recruitment practices helped ensure all staff, were suitably experienced, competent, and able to carry out their role. There were appropriate staffing levels and skill mix to make sure people received consistently safe, good quality care that was person centred. Staff received training that were relevant to their roles and responsibilities. They were supported by the registered manager and colleagues. This included supervision, support to personally develop and improve services.

People were supported to take risks balanced on their safety and their needs. People's capacity had been considered when such choices had been made and their right to take informed risks was respected. Managers and staff shared a positive, person-centred approach to the management of risk and spoke of good examples where extensive work, and support had enabled a person to be as independent as possible, whilst respecting there may be a degree of risk. This included supporting a person with increased mobility risks. Managers and staff had worked with health professionals to encourage the person to understand the risks and consider utilising support and equipment.

People were were in control of their care and support and empowered to make choices. Care plans were person centred and demonstrated the involvement of people, reflecting their choices and needs.

The provider actively sought out and listened to information about people who were most likely to experience inequality in experience or outcomes. The provider took positive risks to ensure that outcomes were achieved and so that barriers to people’s support were removed or mitigated as much as possible.