Coastal Homecare (Mid-Sussex)

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: People told us they had care visits on time from staff they knew. One person said, "I would rate them as a first class agency."

People were treated with kindness, compassion and respect. People's independence was encouraged and promoted and their privacy respected. One person's relative told us, "Everything seems to be just right." People were encouraged to make decisions about their support and the culture was positive and person- centred.

People received personalised care and told us they felt safe. One person said, "Very happy with it and would recommend the company." People's needs were assessed and planned for before they started using the service. People were involved with considering and assessing risks.

Staff were recruited using safe recruitment procedures and supported with training and supervision to ensure they had the right skills and knowledge to meet people's needs.

The registered manager understood their responsibilities and had a quality assurance framework to support their oversight of the service provided. Lessons were learnt if things went wrong and staff worked with other professionals to reduce the risk of falls or other incidents reoccurring.